Returns
Scope of After-Sales Service
Lalaloop provides after-sales service for accessories that experience quality-related defects under normal usage conditions.
After-sales service applies only to products purchased within 30 days from the order date and does not cover damage caused by improper handling, unauthorized modification, accidents, or other non-quality-related factors.
After-Sales Service Procedure
Customers must contact our customer service team as soon as a quality issue is detected, providing the order number and a detailed description of the issue. Diagnostic materials such as photos or videos may be required for verification.
Once verified as a valid quality issue within the service scope, we will arrange a free repair or replacement of the affected accessory.
Accessory Replacement & Repair
If the accessory can be repaired, we will proceed upon customer confirmation and return the repaired item promptly.
If the accessory cannot be repaired, a free replacement accessory will be provided.
Shipping Costs
• Customers are responsible for shipping costs when sending accessories back to us for inspection or repair.
• Lalaloop will cover the cost of shipping repaired or replacement accessories back to the customer.
Disclaimer
We are not responsible for damage resulting from misuse, unauthorized disassembly or repair attempts, improper installation, non-standard operation, or accidental damage.
We are not liable for delays or inability to provide after-sales service caused by force majeure events, though we will make reasonable efforts to assist.
All Lalaloop products are handmade. Returns are not accepted for reasons unrelated to product quality.
Other Terms
This policy applies to all customers who purchase products directly from Lalaloop.
We reserve the right to modify this after-sales policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
For inquiries or dispute resolution, please contact our customer service team at:
services@lala-loop.com